Shipping & returns
SHIPPING POLICY
All orders are processed Monday through Friday, excluding weekends and UK holidays.
Your order will be sent out within 3 working days after payment received.
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All orders are usually dispatched between 1 - 3 working days. Uk shipping is DPD and usually arrive between 3 - 5 working days
Orders to Europe usually takes 5 - 7 working days
Orders outside of Europe takes 3 - 17 working days, but usually arrive much quicker than that.
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You will be sent a tracking number once your order has been dispatched.
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Deliveries outside of the UK can incur additional customs duties or value added tax - Mafalda Silva Monteiro is not responsible for covering these costs.
RETURN & EXCHANGE POLICY
If you are unhappy for any reason with your order please contact us within 14 days to arrange a refund. Items must be returned in their original packaging within 30 days of purchase and please note refunds will exclude all postage costs.
Unfortunately due to the nature of these items :
We can not accept returns unless they arrive damaged or defective.
All items are thoroughly checked before posting and described honestly. If you have any problem with an item damaged in the post, please do get in touch to organise either a refund or exchange. We want you to be totally delighted with your purchase and nothing less.
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Please send a message and we will give our return address. The refund will be processed as soon as we receive the item.
We process all refunds within 48hrs of receiving the item back. Please allow 3 - 5 days for the funds to arrive in your account.
Send us a message about the product you wish to exchange, once we get the item back, we will have the exchange in the post in no time.